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Thread: Faulty B&W DM303

  1. #21
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    Quote Originally Posted by qube View Post
    Try cycling to work!!

    I've sold stuff on eBay that has been damaged in the post, I've always gone out of my way to resolve the issue. A rattling speaker shouldn't be too hard to fix, if eBay give you a refund you might end up with both.
    What I'm thinking now is if the seller doesn't respond to ebay's timescale after they step in next Tuesday, ebay will refund me under their buyer's guarantee and take the money from her paypal account, which will probably give her a negative balance. That will mean she can't use that account until it's cleared.

  2. #22
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    Quote Originally Posted by The Professor View Post
    Not possible, I do 30k miles plus a year, calling on customers throughout Scotland, kinda hard on a pedaly bike, but I get your point
    How is the new job?

  3. #23
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    Wilmslow Audio said:

    'it is quite a common problem with poly/composite front baffles and is not always easy to track down I'm afraid.'

  4. #24
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    I still have the speakers here, boxed up. The seller said ebay asked her to wait until the 28th. That's nonsense, she can approve the return at any time. To make me wait this long is just spiteful. All I did was buy the item, connect them up and discover a fault. Her listing states no returns but that's not allowed under the distance selling regulations. Sellers cannot place restrictive terms such as 'no returns'.
    Last edited by TIU; 26th November 2017 at 12:13.

  5. #25

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    if she/he is a private seller and not registered as a business distance selling regs don't apply but eBay's buyer protection does:-

    http://www.ebay.co.uk/gds/Distance-S...242&rmvSB=true

  6. #26
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    Yes Steve, I read it in ebays guide.

  7. #27
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    Had to ask ebay to step in. Was told may have to wait 48 hours for a decision but it came in a few hours. Case decided in my favour, the speakers are being posted back and ebay will refund me. Sometimes you come across spiteful people.

  8. #28
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    Glad to hear you got it sorted Gary.
    Do to others as you would have them do to you. (Luke 6:31)

    From that time on Jesus began to preach, “Repent, for the kingdom of heaven has come near.” (Matthew 4:17)

  9. #29
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    Quote Originally Posted by TIU View Post
    How is the new job?
    Enjoying so far, although not on the road yet, last week of formal training, then conference for 4 days next week, both in Amersham.

    Glad you got speaker issue sorted.

  10. #30
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    Cheers. I'll be happier when I get the refund through.
    Last edited by TIU; 28th November 2017 at 17:59.

  11. #31
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    Sale date: 11 November.
    Refund received: 8 December (phew).
    Refunded by ebay as seller didn't pay it.
    My worst transaction ever on ebay.

  12. #32
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    Glad you got it back, the bad taste will diminish the more you listen to Tannoys.

  13. #33
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    Sure, really enjoying them.

  14. #34

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    Been away a while, but here goes...


    B&W may well have some spares for these still, but they seem to want an arm and leg for them - £60 quoted for DM 303 front grilles for some 'Doc-Mod' speakers based on 303 cabinets I had here on loan for a good while. I don't know how the drivers are attached (are the tweeters in two parts - a main unit behind and facia on the front all held by the fixing screws?). I think they were good once, so may be well worth persevering to get them working properly...
    Turntable bodger, freelance NVA builder, 'Dad-Taxi...'

  15. #35
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    They went back to the dodgy seller. I asked B&W and their reply was to the effect of, we don't carry spares for products more than ten years old and they told me how to test for a blown driver, which I had told them I had done. The tweeter dust cover and surround is part of the baffle, so when I unscrewed it, the whole tweeter fell off.

    Look at post no 23 above for the cause of the fault. There was nothing I could do about it.
    Last edited by TIU; 9th December 2017 at 20:13.

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